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How to offer Guaranteed QoS for mobile video

Learn how Tambora helped Surfline to boost QoE assurance by 98%, reduce their buffering by 80% and cut buffering per hour from 2 minutes to under 40 seconds.

Surfline, an independent mobile network operator (MNO) offering full LTE services in Ghana, wanted to differentiate its service offer based on quality and enhanced customer satisfaction, while increasing revenue.

In partnership with Tambora Systems, Surfline has solved this problem by introducing a new, innovative service that offers guaranteed Quality of Experience (gQoE) for video to its subscribers.

How and why did Surfline bring this innovation to market?

Surfline Achieved...

Buffering 80%


An 80% improvement in the buffering of video sessions

QoE Assurance 98%

QoE Assurance

A 98% improvement in QoE Assurance for all sessions

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Tambora Systems is building a global ecosystem of partners, enabling the delivery of QoE-driven services. Tambora helps to connect providers and networks, facilitating the exchange of value between stakeholders and enhancing service monetisation, offered through a platform with global reach.

We enable delivery of a differentiated class of service, across different access technologies and to individual users or devices. We pride ourselves on our open approach that brings together different ecosystems and connects silos to create new revenue streams and a transparent marketplace.

Our technology is cloud-based, which enables scalability and optimised performance. It helps to build bridges between mobile network infrastructure and external content and service providers. We ensure that providers have a dedicated, secure slice of network resources, for a fixed slice of time, with SLA-backed quality and performance. This enhances service delivery and, ultimately, creates new monetisation opportunities.

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Tambora Systems

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Tambora Systems builds innovative, high-quality products using the Tambora Quality Management System (QMS). Tambora QMS has been designed as per CMMi Dev V1.3 requirements in order to better achieve our business objectives. The Video Optimiser product line of Tambora is appraised at CMMi level 3 by KPMG (CMMI Institute Partner).

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